Who we are
Healthcare Australia is an established, national provider of healthcare support services in Australia.
Check your postcode
To see if we service your area.
Where to begin
Change your NDIS service provider
in 3 easy steps
1
Check the terms and conditions of your service agreement.
The service agreement should have a section on how much notice you need to provide to cancel your services. If it doesn’t, talk to your service provider and ask them. Remember you are in control and service providers cannot make it hard for you to exit their services.
2
End the service agreement with your current service provider.
This should be done in writing, ideally as an email. Make sure the provider confirms they have received your cancellation and confirm the last date of service delivery they will provide.
3
Let the NDIS know.
If you use NDIS service bookings on your myplace portal – you need to cancel the service booking with your old service provider and make a new one for your new service provider. Your support coordinator can do this, or click myplace portal for more information.
If you have a new NDIS plan issued by their new computer system PACE – you need to ask the NDIS to send a request for service to your new service provider so they can be recorded as a my provider on your NDIS plan. Your support coordinator can do this, or click working with providers for more information.
Changing NDIS Provider
Choosing HCA as your Registered NDIS provider
HCA is ready to help you switch providers or for you to add us to your circle of support providers.
We will work with you, your support coordinator, and/or your current services providers to ensure you always have the support you need.
Our featured services
HCA Customisable Support
Everyone’s needs are different, so we offer flexible support to match. Whether you need help at home, getting out and about, or building everyday skills, we’re here to make life a little easier.
Personal Care
Begin each day with assistance suited to your lifestyle, needs, and daily tasks. Enjoy care and support throughout your everyday journey with HCA. Read moreCommunity Access
Go shopping, run errands, feel connected, and stay active with our Community Access workers. Read moreDay-to-Day Support
The assistance you want to live an independent life. Develop skills such as cooking, cleaning, dressing, using a computer, or paying bills. Read moreWhy HCA?
Our Difference
Local Customer Care Manager
Every customer at HCA is assigned their own customer care manager as their one point of contact with HCA.
Highly skilled Support Workers
At HCA we are able to upskill and train workers regularly thanks to our own in-house training organisation.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day – or night!
We care at HCA
Why choose HCA as your provider?
HCA is a registered national provider of NDIS support services in Australia. You benefit from our access to the best Support Workers and Customer Care Managers and receive the very best personalised care and support.