Who we are
Healthcare Australia is an established, national provider of healthcare support services in Australia.
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Experience the difference with HCA
At Healthcare Australia, we combine agility and scale to deliver transformative healthcare solutions. We are one of the largest providers of direct support to aged care and disability customers in their homes and community.
We know how important great people are when providing a great service, and our business is focused on recruiting, training and placing the best support workers and Customer Care Managers.
By choosing HCA as your disability service provider, you will benefit from our access to the best people in the country.
9
YRS
Over 9 years of experience
Providing registered services to the disability community for almost 10 years.
24
HRS
24 Hours Support Line
For your peace of mind, our round the clock 24/7 phone support line is always ready to help you with emergency support services.
100
% HAPPY
Perfect Match
You choose your support workers so you’re always 100% happy with who you’ve chosen.
Our Team
We have a dedicated team who are committed to making sure our customers receive the best care and services.
Your Support Workers
With over 50 years of recruitment experience, we pride ourselves on identifying exceptional support workers who truly understand quality care.
HCA attracts the industry’s most skilled and compassionate professionals. This means you receive outstanding, personalised care delivered by support workers who are genuinely committed to making a positive difference in your daily life.
Our rigorous selection process ensures every team member brings both professional excellence and genuine care into your home, to give you confidence in the support you receive.
Head Office Support
Your Additional Services
At HCA your services don’t stop once your Support Worker leaves your home.
Business Relationship Lead
The first person you will speak with at HCA is one of our dedicated Business Relationship Leads. They will help you navigate the NDIS and get you set up with HCA. They will introduce you to your Customer Care Manager and make sure you have everything you need to start receiving services.Customer Care Manager
At HCA every customer has their own Customer Care Manager who makes sure everything is running smoothly. They are your one point of contact at HCA. You have their phone number and email address so you contact them directly rather than going through a central phone number. Not many NDIS providers have this role and it’s one of the things that sets HCA apart.Service Delivery Team
Our Service Delivery Team manage our Support Workers. They make sure they have the training and skills to provide the best service to you and routinely complete in-home assessments with the support worker.★★★★★
Reviews
Why our customers place their
trust in us for exceptional care
★★★★★
My Support Worker has been amazing
The workers that I have at the moment are amazing, I am managing more on my own. My Support Worker has been amazing encouraging and help be more independent. Things have been really good.
★★★★★
High level of communication
We are very happy with the high level of communication and information provided by HCA.
★★★★★
Very appreciative
Very appreciative of the behavioural support received from HCA.
★★★★★
Feeling supported consistently
I have been feeling supported consistently and enjoy my worker.
★★★★★
Listen to me and provide the right care
The team at HCA are always able to listen to me and provide the right care. The care workers are able to support me and all of my needs.
★★★★★
High quality supports and improve my daily life
I am very happy with HCA services. My workers are able to provide high quality supports and improve my daily life.
Why HCA?
Our Difference
Local Customer Care Manager
Every customer at HCA is assigned their own customer care manager as their one point of contact with HCA.
Highly skilled Support Workers
At HCA we are able to upskill and train workers regularly thanks to our own in-house training organisation.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day – or night!
We care at HCA
Why choose HCA as your provider?
HCA is a registered national provider of NDIS support services in Australia. You benefit from our access to the best Support Workers and Customer Care Managers and receive the very best personalised care and support.