Who we are
Healthcare Australia is an established, national provider of healthcare support services in Australia.
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To see if we service your area.
Where to begin
Get started with NDIS
in 3 easy steps
1
Request your NDIS Access Form
Contact your local NDIS Office or local NDIS partner or call 1800 800 110 and ask for an NDIS Access Request Form to be mailed or emailed to you.
2
Complete your NDIS Access Form
Download and complete the NDIS Access Request Form.
3
Send your completed NDIS Access Request Form
You can email your completed form, with supporting information to enquiries@ndis.gov.au or Mail hard copies to PO Box 700, Canberra, ACT 2601.
If you have any questions and want to speak with members of the NDIS directly, call 1800 800 110.
Access Decision
Understanding your eligibility outcome
Once the NDIA makes a decision about your eligibility to access the NDIS they will send you a letter notifying you of the outcome.
There is a Participant Service Guarantee that outlines how long the decision should take.
If you are eligible to receive funding through the NDIS, the next steps will be to have a planning meeting. The NDIA will contact you to arrange this.
If you are found to be ineligible you can still access services in your community and your Local Area Coordinator can help you with those.
You can find your Local Area Coordinator here.
If your situations change in the future, you can make a new access request to be re-assessed.
Your guide to NDIS funding and support
Eligibility, funding, and getting started made simple
What is the NDIS?
The National Disability Insurance Scheme (NDIS) provides funding to eligible people living with a disability or permanent cognitive impairment.
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What is covered under the NDIS
The National Disability Insurance Agency (NDIA) makes decisions about whether someone is eligible to become an NDIS participant. If someone is deemed eligible, the NDIA will then decide how much funding they will receive.
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Disabilities covered by NDIS
The NDIS covers and provides support for a wide range of disabilities.
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What is a NDIS plan?
A NDIS plan outlines your goals and the supports that may help you achieve those goals while living your life as independently as possible.
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How to manage your NDIS funding
There are three different ways to manage your NDIS funding.
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How does NDIS funding work?
NDIS funding is designed to cover the reasonable and necessary supports you need to manage your disability and work towards your goals.
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What does the NDIS fund?
The NDIS funds a variety of supports and services that can include personal care, mobility aids, therapy, home modifications, and help with community participation.
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How to switch NDIS providers
To switch NDIS providers, you must locate your service agreement then follow 3-step simple steps.
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Frequently Asked Questions
Here are answers to the most common questions we receive about the NDIS. Can’t find what you’re looking for? Our team is always ready to help.
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Ready to get started or make the switch?
At HCA we have an experienced team of Customer Care Managers ready to help with your NDIS needs. Get in touch today and find out how we can help you.
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Our featured services
HCA Customisable Support
Everyone’s needs are different, so we offer flexible support to match. Whether you need help at home, getting out and about, or building everyday skills, we’re here to make life a little easier.
Personal Care
Begin each day with assistance suited to your lifestyle, needs, and daily tasks. Enjoy care and support throughout your everyday journey with HCA. Read moreCommunity Access
Go shopping, run errands, feel connected, and stay active with our Community Access workers. Read moreDay-to-Day Support
The assistance you want to live an independent life. Develop skills such as cooking, cleaning, dressing, using a computer, or paying bills. Read moreWhy HCA?
Our Difference
Local Customer Care Manager
Every customer at HCA is assigned their own customer care manager as their one point of contact with HCA.
Highly skilled Support Workers
At HCA we are able to upskill and train workers regularly thanks to our own in-house training organisation.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day – or night!
We care at HCA
Why choose HCA as your provider?
HCA is a registered national provider of NDIS support services in Australia. You benefit from our access to the best Support Workers and Customer Care Managers and receive the very best personalised care and support.