But registration is only mandatory for some high-risk support types, and if the participant’s funding is agency managed, they can only use registered providers. About 40% of total NDIS spending goes to unregistered providers.

While registration is not a guarantee of either safety or quality, it is does make providers accountable and is a way for participants to be able to validate that the provider has taken steps to deliver supports competently. This blog explores the benefits of registration for participants, and how Healthcare Australia (HCA) provides solutions that participants can trust.

Being a registered NDIS provider

Why can providers be unregistered

When the NDIS was being developed, it was obvious that in order to have a valid registration process, it would need to be detailed and therefore probably onerous to gain, and it would definitely take significant time, money and effort.

But a significant number of disability support providers were small, not-for-profits, set-up by caring and supportive people. They lacked sophisticated systems and did not have resources to create processes. They cared, always put the participant first and would never put a person at risk.

Combined with the principle of participant choice and control, it was decided that registration wouldn’t be mandatory for everyone. There are some limits for high-risk services and agency managed funding, and every provider must be a registered business.

What does it mean to be registered

A registered NDIS provider must meet these conditions…

• Comply with NDIS Practice Standards for the services they provide
• Comply with the NDIS Code of Conduct
• Have systems in place to manage complaints and incidents
• Ensure workers have NDIS Worker Screening clearances
• Notify the NDIS Quality and Safeguards Commissionof significant changes and events
• Pass ongoing NDIS Quality and Safeguards Commission quality audits
• Meet behaviour support requirements

The NDIS is changing

NDIS Review

The NDIS Review final report, published in late 2023, recommended compulsory registration or enrolment for all providers, with what it called a “graduated risk-proportionate model”. A government task force examined this issue and, in August 2024, recommended four types of registration based on risk, including options that protect choice and control.

Worker registration

The taskforce also wanted the disability community and sector to suggest and co-design the definition of “worker”. Then, every worker, regardless of working for a registered or unregistered provider, would need to be registered. This public register would effectively establish a baseline for any person who wants to provide support services for people with disability, and complete transparency for participants when choosing their support workers.

There are strong indications the government will accept and implement these recommendations, but a timeline is yet to be announced.

Participants should not have to take a risk to exercise their choice and control. At Healthcare Australia, we are a registered NDIS provider and proud to position ourselves as champions of choice and control. With years of experience as Australia’s largest provider of temporary and permanent healthcare staffing, we’ve developed a disability services model centred entirely on you.

That’s where Healthcare Australia sets itself apart.

How HCA Innovates to Put You First

At Healthcare Australia, we believe every individual is entitled to high-quality, transparent, and personalised support. We don’t just comply with the NDIS registration requirements; we do more to ensure participant safety and quality services:

1. Strong Governance Framework

Our governance framework promotes transparency, accountability, and responsibility, ensuring we maintain high standards by facilitating timely and clear information flow. We prioritise a person-centred approach and are committed to continuous improvement. We focus on safety, quality systems, personnel, and processes, while also promoting a positive safety and risk culture. To accomplish this, we have developed a rigorous and systematic Clinical Governance Framework that aligns with the National Model Clinical Governance Framework.

Our Clinical Governance Framework enables our workforce to deliver safe and quality care within a holistic framework that considers the needs, goals, and preferences of participants. All support provided is aimed at optimising wellbeing and enhancing quality of life.

2. Simplifying Support with Personalised Management

We keep it simple for you – you will have a dedicated Customer Care Manager as your single, reliable point of contact. We take care of recruiting and rostering your team of matched support workers. We train them and audit the services they provide. And we make sure they know you, what you like and dislike, and how you want to be supported.

Whether you want to make a compliment or a complaint, we are here to listen and act. Every Customer Care Manager will respect you, even if it is about them. Every contact with us is recorded. Your safety and satisfaction are our goals.

3. Staying Flexible as Your Goals and Needs Evolve

Life doesn’t stand still – your needs or aspirations may change over time. At HCA, we build flexibility into our services to grow with you. Whether you decide to explore a new goal, adjust your current support plan, or add another service provider to your network, we’ll work closely with you to make the necessary changes.

This culture of flexibility isn’t just a service – it’s part of how we empower individuals to maintain their independence and feel supported and safe every step of the way.

HCA’s Commitment to Transparency

We are proud to be a registered NDIS provider and do not consider it a burden or a cost. We see it as an opportunity to demonstrate our commitment to providing participants with safe, quality support.

We view our role as more than just providing support – it’s a partnership built on trust and respect. Whether it’s meeting daily needs, supporting skill development, or fostering new opportunities, we’re here to help you achieve what matters most to you.

Why HCA is the Trusted Choice for NDIS Support

• Specialised Support Workers
  We carefully select our team to match each participant’s individual preferences, ensuring a more personalised and enjoyable support experience.
• Customer Care Managers
  With a dedicated manager, you’ll experience streamlined coordination and communication, all with a personal touch.
• Nationwide Coverage
  Our extensive national network ensures that top-tier care and support are available wherever you may be.
• 24/7 Availability
  Emergencies don’t follow a schedule, but you’ll always have access to round-the-clock support whenever you need it.

Take Control of Your NDIS Plan

Your NDIS funding is a powerful tool to create the life you envision – don’t settle for a generalised, one-size-fits-all approach. At Healthcare Australia, we’re proud to champion your right to choice, control, and independence.

If you’re seeking a trusted provider who values your feedback and prioritises your goals, reach out to us today. Together, we’ll craft a support plan that aligns seamlessly with your unique needs and ambitions.