At Healthcare Australia, we acknowledge that shopping around to find theright provider may not be easy and that’s why we’ve created a checklist to help you on your journey to find a provider that best suits your needs. In addition to your own research, we suggest that you ask your friends, family and current Support Workers about what their experience has been with other providers has been, to gain a better understanding of what you can expect.

We recommend you consider at least three NDIS providers and ask the following key questions:

• Is the organisation person and family centred?
• Is the company culturally sensitive and inclusive?
• Do they have strong standards and quality policies in place?
• Does the organisation focus on teamwork and outcomes?
• Do they have the training, experience, skill and knowledge to deliver the supports I need?
• Does the company offer its employees ongoing training and development?
• How much flexibility does the organisation offer?
• What are their Accessibility, Feedback and Complaints processes?

To make the most of the checklist, give each provider a score of 1 to 10, with 1 being the lowest and 10 being the highest for each question. Total the scoresofeach question for each provider to get an idea of which one aligns best to your needs. We hope this checklist helps you during your transition to the NDIS.

Download the checklist here.