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How do I switch providers?

If you’re a NDIS participant, you remain in control of your plan and have a choice over who will act as your service provider and support coordinator.

If you wish to change service providers, here’s everything you need to know.

Where to begin

Change your NDIS service provider
in 3 easy steps

1
Check the terms and conditions of your service agreement.

The service agreement should have a section on how much notice you need to provide to cancel your services. If it doesn’t, talk to your service provider and ask them. Remember you are in control and service providers cannot make it hard for you to exit their services.

2
End the service agreement with your current service provider.

This should be done in writing, ideally as an email. Make sure the provider confirms they have received your cancellation and confirm the last date of service delivery they will provide.

3
Let the NDIS know.

If you use NDIS service bookings on your myplace portal – you need to cancel the service booking with your old service provider and make a new one for your new service provider. Your support coordinator can do this, or click myplace portal for more information.

If you have a new NDIS plan issued by their new computer system PACE – you need to ask the NDIS to send a request for service to your new service provider so they can be recorded as a my provider on your NDIS plan. Your support coordinator can do this, or click working with providers for more information.

Changing NDIS Provider

Choosing HCA as your Registered NDIS provider

HCA is well-positioned in the marketplace to be able to take on existing NDIS participants who are unhappy with their current provider.

Our over 50 years’ experience in the healthcare industry as well as our abundant resources enables us to ensure that each one of our NDIS participants are happy.

Why HCA?

Our Difference

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Local Customer Care Manager
Every customer at HCA NDIS and disability is assigned their own care manager as their one point of contact with HCA.
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Highly skilled Support Workers
At HCA we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history. It means you always get the very best workers.
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24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day – or night!
We care at HCA

Why choose HCA NDIS and disability as your provider?

HCA NDIS and disability is a registered national provider of NDIS support services in Australia. Established in 2017 as a registered provider, you can benefit from our access to the best Support Workers and Customer Care Managers and receive the very best care and support.

Need help from HCA?

Want to speak to a specialist? Contact us today.

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