{"id":22232,"date":"2026-02-20T09:00:00","date_gmt":"2026-02-19T22:00:00","guid":{"rendered":"https:\/\/hcandis.com.au\/?post_type=news&p=22232"},"modified":"2026-02-13T14:44:28","modified_gmt":"2026-02-13T03:44:28","slug":"building-trust-communication-ndis-participants","status":"publish","type":"news","link":"https:\/\/hcandis.com.au\/vi\/building-trust-communication-ndis-participants\/","title":{"rendered":"X\u00e2y d\u1ef1ng L\u00f2ng tin: Giao ti\u1ebfp Hi\u1ec7u qu\u1ea3 v\u1edbi Ng\u01b0\u1eddi tham gia NDIS"},"content":{"rendered":"
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C\u1ed1t l\u00f5i c\u1ee7a m\u1ecdi m\u1ed1i quan h\u1ec7 h\u1ed7 tr\u1ee3 th\u00e0nh c\u00f4ng l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a s\u1ef1 tin t\u01b0\u1edfng. Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi ng\u01b0\u1eddi tham gia NDIS l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft khi m\u1eddi m\u1ed9t nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 \u0111\u1ebfn nh\u00e0 ri\u00eang v\u00e0 \u0111\u1eddi s\u1ed1ng c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c chia s\u1ebb v\u1ec1 nh\u1eefng th\u1eed th\u00e1ch c\u00e1 nh\u00e2n, nhu c\u1ea7u h\u00e0ng ng\u00e0y v\u00e0 m\u1ee5c ti\u00eau t\u01b0\u01a1ng lai. L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3, c\u00e1ch b\u1ea1n giao ti\u1ebfp s\u1ebd quy\u1ebft \u0111\u1ecbnh li\u1ec7u s\u1ef1 tin t\u01b0\u1edfng \u0111\u00f3 c\u00f3 bi\u1ebfn th\u00e0nh m\u1ed9t m\u1ed1i quan h\u1ec7 \u0111\u1ed1i t\u00e1c m\u1ea1nh m\u1ebd, \u0111\u1ea7y quy\u1ec1n l\u1ef1c hay kh\u00f4ng.<\/p>\n

X\u00e2y d\u1ef1ng l\u00f2ng tin kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t s\u1ef1 ki\u1ec7n di\u1ec5n ra m\u1ed9t l\u1ea7n m\u00e0 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c. N\u00f3 \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh qua nh\u1eefng kho\u1ea3nh kh\u1eafc nh\u1ecf b\u00e9 trong c\u00e1c t\u01b0\u01a1ng t\u00e1c h\u00e0ng ng\u00e0y, th\u00f4ng qua nh\u1eefng l\u1eddi n\u00f3i b\u1ea1n l\u1ef1a ch\u1ecdn v\u00e0 c\u00e1ch b\u1ea1n l\u1eafng nghe. C\u1ea9m nang n\u00e0y t\u00ecm hi\u1ec3u c\u00e1c chi\u1ebfn l\u01b0\u1ee3c thi\u1ebft y\u1ebfu \u0111\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3, nh\u1eb1m nu\u00f4i d\u01b0\u1ee1ng c\u1ea3m gi\u00e1c an to\u00e0n, s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 s\u1ef1 t\u1ef1 tin gi\u1eefa nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 v\u00e0 ng\u01b0\u1eddi tham gia NDIS.<\/p>\n

T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng<\/strong><\/p>\n

Nghe nh\u1eefng g\u00ec ng\u01b0\u1eddi tham gia n\u00f3i kh\u00e1c v\u1edbi vi\u1ec7c th\u1ef1c s\u1ef1 l\u1eafng nghe, \u0111i\u1ec1u c\u1ed1t y\u1ebfu trong giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi nh\u1eefng ng\u01b0\u1eddi tham gia NDIS. L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng<\/strong><\/span><\/a> l\u00e0 vi\u1ec7c t\u1eadp trung ho\u00e0n to\u00e0n v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n, th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n coi tr\u1ecdng \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi n\u00f3i v\u00e0 th\u1ea5u hi\u1ec3u quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. \u0110\u00e2y l\u00e0 c\u00e1ch nhanh nh\u1ea5t \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng.<\/p>\n

Khi l\u00e0m vi\u1ec7c v\u1edbi ng\u01b0\u1eddi tham gia, l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng \u0111\u00f2i h\u1ecfi nhi\u1ec1u h\u01a1n l\u00e0 ch\u1ec9 im l\u1eb7ng khi h\u1ecd n\u00f3i. N\u00f3 y\u00eau c\u1ea7u b\u1ea1n quan s\u00e1t c\u00e1c t\u00edn hi\u1ec7u phi ng\u00f4n ng\u1eef, ch\u1eb3ng h\u1ea1n nh\u01b0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 v\u00e0 bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t, nh\u1eefng \u0111i\u1ec1u th\u01b0\u1eddng truy\u1ec1n t\u1ea3i nhi\u1ec1u h\u01a1n l\u1eddi n\u00f3i. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 g\u1ea1t sang m\u1ed9t b\u00ean nh\u1eefng gi\u1ea3 \u0111\u1ecbnh c\u1ee7a ri\u00eang b\u1ea1n ho\u1eb7c mong mu\u1ed1n \u0111\u01b0a ra gi\u1ea3i ph\u00e1p ngay l\u1eadp t\u1ee9c.<\/p>\n

\u0110\u1ec3 th\u1ef1c h\u00e0nh l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng hi\u1ec7u qu\u1ea3, h\u00e3y th\u1eed di\u1ec5n \u0111\u1ea1t l\u1ea1i nh\u1eefng g\u00ec ng\u01b0\u1eddi tham gia \u0111\u00e3 n\u00f3i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea1n \u0111\u00e3 hi\u1ec3u \u0111\u00fang. V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: \u201cV\u1eady, nh\u1eefng g\u00ec t\u00f4i \u0111ang nghe l\u00e0 b\u1ea1n th\u00edch \u0111i si\u00eau th\u1ecb v\u00e0o nh\u1eefng bu\u1ed5i s\u00e1ng y\u00ean t\u0129nh h\u01a1n l\u00e0 nh\u1eefng bu\u1ed5i chi\u1ec1u \u0111\u00f4ng \u0111\u00fac. C\u00f3 \u0111\u00fang kh\u00f4ng?\u201d K\u1ef9 thu\u1eadt \u0111\u01a1n gi\u1ea3n n\u00e0y x\u00e1c nh\u1eadn s\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 cho th\u1ea5y ng\u01b0\u1eddi tham gia r\u1eb1ng s\u1edf th\u00edch c\u1ee7a h\u1ecd \u0111ang \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng.<\/p>\n

Th\u00edch \u1ee9ng phong c\u00e1ch giao ti\u1ebfp<\/strong><\/p>\n

M\u1ed7i ng\u01b0\u1eddi tham gia \u0111\u1ec1u c\u00f3 nhu c\u1ea7u giao ti\u1ebfp ri\u00eang, \u0111\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi nh\u1eefng ng\u01b0\u1eddi tham gia NDIS \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i \u0111i\u1ec1u ch\u1ec9nh phong c\u00e1ch c\u1ee7a m\u00ecnh cho ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi c\u00f3 th\u1ec3 th\u00edch tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i, trong khi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p phi ng\u00f4n ng\u1eef, ng\u00f4n ng\u1eef k\u00fd hi\u1ec7u ho\u1eb7c c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3. Vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh phong c\u00e1ch c\u1ee7a b\u1ea1n cho ph\u00f9 h\u1ee3p v\u1edbi ng\u01b0\u1eddi tham gia l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i.<\/p>\n

\u0110\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3, c\u1ea7n ph\u1ea3i d\u1ec5 ti\u1ebfp c\u1eadn, tr\u00e1nh s\u1eed d\u1ee5ng bi\u1ec7t ng\u1eef ph\u1ee9c t\u1ea1p c\u1ee7a ng\u00e0nh ho\u1eb7c ng\u00f4n ng\u1eef h\u00e0nh ch\u00ednh qu\u00e1 m\u1ee9c th\u01b0\u1eddng th\u1ea5y trong t\u00e0i li\u1ec7u NDIS. Thay v\u00e0o \u0111\u00f3, h\u00e3y s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef r\u00f5 r\u00e0ng, th\u1eb3ng th\u1eafn. N\u1ebfu ng\u01b0\u1eddi tham gia s\u1eed d\u1ee5ng thi\u1ebft b\u1ecb ho\u1eb7c b\u1ea3ng giao ti\u1ebfp, h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n quen thu\u1ed9c v\u1edbi c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u00fang v\u00e0 cho ph\u00e9p h\u1ecd c\u00f3 \u0111\u1ee7 th\u1eddi gian \u0111\u1ec3 di\u1ec5n \u0111\u1ea1t suy ngh\u0129 c\u1ee7a m\u00ecnh. S\u1ef1 ki\u00ean nh\u1eabn trong nh\u1eefng kho\u1ea3nh kh\u1eafc n\u00e0y l\u00e0 m\u1ed9t d\u1ea5u hi\u1ec7u m\u1ea1nh m\u1ebd c\u1ee7a s\u1ef1 t\u00f4n tr\u1ecdng.<\/p>\n

Lu\u00f4n h\u1ecfi ng\u01b0\u1eddi tham gia xem h\u1ecd mu\u1ed1n giao ti\u1ebfp b\u1eb1ng c\u00e1ch n\u00e0o. \u0110\u1eebng cho r\u1eb1ng vi\u1ec7c kh\u00f4ng n\u00f3i \u0111\u01b0\u1ee3c b\u1eb1ng l\u1eddi n\u00f3i \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c h\u1ecd kh\u00f4ng hi\u1ec3u. H\u00e3y n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi ng\u01b0\u1eddi tham gia thay v\u00ec n\u00f3i chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi th\u00e2n ho\u1eb7c ng\u01b0\u1eddi ch\u0103m s\u00f3c c\u1ee7a h\u1ecd, tr\u1eeb khi c\u00f3 ch\u1ec9 d\u1eabn kh\u00e1c, nh\u1eb1m t\u00f4n tr\u1ecdng s\u1ef1 t\u1ef1 ch\u1ee7 v\u00e0 ph\u1ea9m gi\u00e1 c\u1ee7a h\u1ecd.<\/p>\n

T\u00ecm hi\u1ec3u th\u00eam trong b\u00e0i vi\u1ebft c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 Trao quy\u1ec1n cho l\u1ef1a ch\u1ecdn c\u1ee7a b\u1ea1n v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 NDIS<\/em><\/a>.<\/a><\/strong><\/span><\/p>\n

S\u1ef1 nh\u1ea1y c\u1ea3m v\u1ec1 v\u0103n h\u00f3a v\u00e0 s\u1ef1 t\u00f4n tr\u1ecdng<\/strong><\/p>\n

\u00dac l\u00e0 m\u1ed9t qu\u1ed1c gia \u0111a d\u1ea1ng, v\u00e0 nh\u1eefng ng\u01b0\u1eddi tham gia NDIS \u0111\u1ebfn t\u1eeb m\u1ed9t lo\u1ea1t c\u00e1c n\u1ec1n v\u0103n h\u00f3a v\u00e0 ng\u00f4n ng\u1eef kh\u00e1c nhau. S\u1ef1 nh\u1ea1y b\u00e9n v\u1ec1 v\u0103n h\u00f3a l\u00e0 y\u1ebfu t\u1ed1 s\u1ed1ng c\u00f2n \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin<\/strong><\/span><\/a>. Nh\u1eefng g\u00ec \u0111\u01b0\u1ee3c coi l\u00e0 l\u1ecbch s\u1ef1 hay t\u00f4n tr\u1ecdng trong m\u1ed9t n\u1ec1n v\u0103n h\u00f3a c\u00f3 th\u1ec3 l\u1ea1i \u0111\u01b0\u1ee3c nh\u00ecn nh\u1eadn kh\u00e1c \u0111i trong m\u1ed9t n\u1ec1n v\u0103n h\u00f3a kh\u00e1c.<\/p>\n

V\u00ed d\u1ee5, trong m\u1ed9t s\u1ed1 n\u1ec1n v\u0103n h\u00f3a, giao ti\u1ebfp b\u1eb1ng m\u1eaft tr\u1ef1c ti\u1ebfp l\u00e0 m\u1ed9t d\u1ea5u hi\u1ec7u c\u1ee7a s\u1ef1 t\u01b0\u01a1ng t\u00e1c, trong khi \u1edf nh\u1eefng n\u1ec1n v\u0103n h\u00f3a kh\u00e1c, n\u00f3 c\u00f3 th\u1ec3 b\u1ecb coi l\u00e0 th\u00e1ch th\u1ee9c ho\u1eb7c thi\u1ebfu t\u00f4n tr\u1ecdng. T\u01b0\u01a1ng t\u1ef1, s\u1edf th\u00edch v\u1ec1 kh\u00f4ng gian c\u00e1 nh\u00e2n, vai tr\u00f2 gi\u1edbi t\u00ednh v\u00e0 c\u00e1ch x\u1eed l\u00fd th\u1ef1c ph\u1ea9m c\u0169ng c\u00f3 th\u1ec3 kh\u00e1c nhau \u0111\u00e1ng k\u1ec3.<\/p>\n

Vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng tin \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i t\u00f2 m\u00f2 v\u00e0 t\u00f4n tr\u1ecdng nh\u1eefng kh\u00e1c bi\u1ec7t n\u00e0y. H\u00e3y d\u00e0nh th\u1eddi gian t\u00ecm hi\u1ec3u v\u1ec1 n\u1ec1n t\u1ea3ng v\u0103n h\u00f3a c\u1ee7a ng\u01b0\u1eddi tham gia. H\u00e3y \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi m\u1edf v\u1ec1 truy\u1ec1n th\u1ed1ng v\u00e0 s\u1edf th\u00edch c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi vi\u1ec7c ch\u0103m s\u00f3c. \u0110\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi tham gia l\u00e0 ng\u01b0\u1eddi B\u1ea3n \u0111\u1ecba (First Nations), vi\u1ec7c hi\u1ec3u t\u1ea7m quan tr\u1ecdng c\u1ee7a gia \u0111\u00ecnh, t\u00ecnh th\u00e2n v\u00e0 s\u1ef1 k\u1ebft n\u1ed1i v\u1edbi T\u1ed5 qu\u1ed1c (Country) c\u00f3 th\u1ec3 r\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ec3 cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 an to\u00e0n v\u1ec1 m\u1eb7t v\u0103n h\u00f3a. Khi ng\u01b0\u1eddi tham gia c\u1ea3m th\u1ea5y b\u1ea3n s\u1eafc c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y an to\u00e0n v\u00e0 \u0111\u01b0\u1ee3c th\u1ea5u hi\u1ec3u h\u01a1n.<\/p>\n

Duy tr\u00ec ranh gi\u1edbi chuy\u00ean nghi\u1ec7p<\/strong><\/p>\n

M\u1ed9t quan ni\u1ec7m sai l\u1ea7m ph\u1ed5 bi\u1ebfn l\u00e0 x\u00e2y d\u1ef1ng l\u00f2ng tin \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c tr\u1edf th\u00e0nh \u201cb\u1ea1n b\u00e8\u201d. M\u1eb7c d\u00f9 m\u1ed1i quan h\u1ec7 gi\u1eefa nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 v\u00e0 ng\u01b0\u1eddi tham gia mang t\u00ednh th\u00e2n thi\u1ec7n v\u00e0 h\u1ed7 tr\u1ee3, nh\u01b0ng \u0111\u00f3 v\u1eabn l\u00e0 m\u1ed1i quan h\u1ec7 chuy\u00ean nghi\u1ec7p. Ranh gi\u1edbi r\u00f5 r\u00e0ng th\u1ef1c s\u1ef1 n\u00e2ng cao s\u1ef1 tin t\u01b0\u1edfng<\/a><\/strong><\/span> b\u1edfi v\u00ec ch\u00fang t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng \u1ed5n \u0111\u1ecbnh v\u00e0 an to\u00e0n.<\/p>\n

Ng\u01b0\u1eddi tham gia c\u1ea7n bi\u1ebft r\u1eb1ng b\u1ea1n \u0111\u00e1ng tin c\u1eady, nh\u1ea5t qu\u00e1n v\u00e0 t\u1eadp trung v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd. Vi\u1ec7c v\u01b0\u1ee3t qu\u00e1 gi\u1edbi h\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 chia s\u1ebb qu\u00e1 nhi\u1ec1u v\u1ea5n \u0111\u1ec1 c\u00e1 nh\u00e2n ho\u1eb7c nh\u1eadn qu\u00e0, c\u00f3 th\u1ec3 l\u00e0m b\u1ed1i r\u1ed1i m\u1ed1i quan h\u1ec7 v\u00e0 d\u1eabn \u0111\u1ebfn s\u1ef1 ph\u1ee5 thu\u1ed9c ho\u1eb7c xung \u0111\u1ed9t.<\/p>\n

Giao ti\u1ebfp chuy\u00ean nghi\u1ec7p bao g\u1ed3m vi\u1ec7c \u0111\u00fang gi\u1edd, th\u1ef1c hi\u1ec7n \u0111\u00fang l\u1eddi h\u1ee9a v\u00e0 gi\u1eef b\u00ed m\u1eadt. N\u1ebfu b\u1ea1n \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u1ebfn l\u00fac 9:00 s\u00e1ng, vi\u1ec7c \u0111\u1ebfn \u0111\u00fang gi\u1edd s\u1ebd x\u00e2y d\u1ef1ng l\u00f2ng tin. N\u1ebfu b\u1ea1n h\u1ee9a s\u1ebd tr\u1ea3 l\u1eddi m\u1ed9t c\u00e2u h\u1ecfi v\u1ec1 vi\u1ec7c \u0111\u1eb7t d\u1ecbch v\u1ee5, vi\u1ec7c th\u1ef1c hi\u1ec7n n\u00f3 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng cho th\u1ea5y b\u1ea1n l\u00e0 ng\u01b0\u1eddi \u0111\u00e1ng tin c\u1eady. Nh\u1eefng h\u00e0nh vi chuy\u00ean nghi\u1ec7p nh\u1ea5t qu\u00e1n n\u00e0y tr\u1ea5n an ng\u01b0\u1eddi tham gia r\u1eb1ng h\u1ecd \u0111ang \u1edf trong tay nh\u1eefng ng\u01b0\u1eddi c\u00f3 n\u0103ng l\u1ef1c.<\/p>\n

C\u00e1c M\u1eb9o Th\u1ef1c T\u1ebf \u0110\u1ec3 X\u00e2y D\u1ef1ng Ni\u1ec1m Tin<\/strong><\/p>\n

X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t c\u1ea7n c\u00f3 th\u1eddi gian, nh\u01b0ng c\u00f3 nh\u1eefng b\u01b0\u1edbc th\u1ef1c t\u1ebf b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n trong m\u1ed7i ca l\u00e0m vi\u1ec7c \u0111\u1ec3 c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 \u0111\u00f3:<\/p>\n